Shipping

All garments are cut, sewn, finished and packaged to order by one person in the studio. This is very time consuming, so please allow up to 3-4 weeks before dispatching. If your item is in stock, then it will be posted sooner.

We ship to addresses in the UK. Unfortunately, we do not ship to addresses outside the UK at this time, however we will explore on international shipping in future. Stay tuned for updates on our Instagram @xi_atelie

  • Royal Mail Signed For 1st Class (1-2 working days) £6
  • Royal Mail Signed Large Letter For 1st Class £3.50 (bamboo scarves only)

Returns

We offer either an exchange or a refund of items, provided that they are returned within 10 days after delivery. All returned items must be unworn, unwashed and complete with original packaging.

You can exchange for a different size, make a separate order for the new item, please remember that it's made to order and takes up to 4 weeks to receive your new order.

You are responsible for return or exchange postage. We recommend that you use an insured courier service with signature on delivery. We cannot take responsibility for any products lost or damaged in transit back to us.

Refunds

We will notify you once we’ve received your return, your refund will be processed within the next 14 days to your original form of payment.

Please note that postage charges on returns are not refundable and no refunds will be accepted on discounted items. 


Please contact info@xiatelier.com if you wish to make a return or exchange.